People • Scheduling • Service Quality • Culture • Accountability
Director of Client Services — 7-Day Intensive Training Program
Transitional Care Without Compromise
Working & Training Hours: 10:00 AM – 6:00 PM
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7-Day Intensive Curriculum
Overview
Training Overview
Program structure, the service lifecycle, and the daily schedule
Day 1
Serenelle Service Model & Director Role
The Director's purpose, role boundary, and the Decision Test
Day 2
Scheduling & Staff Coverage
Schedule layers, staff matching, and coverage disruption management
Day 3
Service Standards & Staff Competency
Universal and service-specific standards, competency checklists
Day 4
Staff Training & Development
Development cycle, coaching, and the monthly training day
Day 5
Morale, Culture & Retention
Retention, burnout, the weekly pulse, and the morale dashboard
Day 6
Quality, Incidents & Performance Mgmt
Problem classification, complaint response, and corrective action
Day 7
Running the Client Services Department
Operating rhythm, KPIs, executive reporting, and the final simulation
Evaluation
Final Evaluation & Development Plan
Competency score, 30/60/90-day development, and closing
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Serenelle Living | Transitional Care Without Compromise | Director of Care Coordination Training
CONFIDENTIAL — INTERNAL SERENELLE LIVING TRAINING MATERIAL
