Safety • Dispatch • Reliability • Accessibility • Accountability
Director of NEMT — 7-Day Intensive Training Program
Transitional Care Without Compromise
Working & Training Hours: 10:00 AM – 6:00 PM
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7-Day Intensive Curriculum
Overview
Training Overview
Program structure, the NEMT transportation lifecycle, and the daily schedule
Day 1
Serenelle NEMT Model & Director Role
The Director's purpose, role clarity, and the Decision Test
Day 2
Scheduling, Dispatch & Trip Management
Dispatch workflow, resource matching, and disruption management
Day 3
Passenger Safety, Accessibility & Wheelchair
Wheelchair protocol, accessibility, and the NEMT scope boundary
Day 4
Fleet, Driver & Operational Readiness
Vehicle readiness, driver readiness, and backup planning
Day 5
Incidents, Delays & Escalation
Incident types, the four-level escalation matrix, and the pressure test
Day 6
Documentation, QA & Driver Performance
Trip records, quality audits, and driver coaching
Day 7
Running the NEMT Department
Operating rhythm, KPIs, executive reporting, and the final simulation
Evaluation
Final Evaluation & Development Plan
Competency score, 30/60/90-day development, and closing
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Serenelle Living | Transitional Care Without Compromise | Director of Care Coordination Training
CONFIDENTIAL — INTERNAL SERENELLE LIVING TRAINING MATERIAL
